Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. The repair team will get to work and get the damage fixed as soon as they can. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. you receive the mobility supplement of a War Pension. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Minimum charge one hour. You can access your account and statement information. No trains are running from the station. I have read and accepted the terms and conditions. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Receipts are available for viewing and downloading up to 6 months after your journey. Do I need to attend court? Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Receipts are available for viewing and downloading up to 6 months after your journey. You can appeal within one month of the date of your decision outcome. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Receipts are available for viewing and downloading up to 6 months after your journey. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We aim to have normal service resumed as swiftly as possible. We are sorry for any inconvenience caused. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. What happens if I change my vehicle or it is stolen? You receive the mobility supplement of a war pension. Nothing in these terms will affect those legal rights. We usually operate a reliable service however sometimes things can go wrong. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. The full amount of your top up is credited towards any journeys. We aim to have normal service resumed as swiftly as possible. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. You can apply for free travel through the Mersey Tunnels if: Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. No trains are running from the station. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Buy FASTag. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You must notify Merseytravel of any change to your address, vehicle registration or personal information. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Penalty surcharge 60. What do I need to qualify for concessionary travel? If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Step 3. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. -If you change your nominated vehicle you must let us know by calling. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Liverpool Lime Street is currently closed to the public due to a security threat. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. The concession can only be used in the vehicle you nominated on your application form. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. We aim to have normal service resumed as swiftly as possible. Any payments made using a mobile device (e.g. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. ICICI Bank - Home. It is the Account Holders responsibility to ensure payments are successfully processed. You can call our Customer Service Contact Centre on 0151 330 1004. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). 3. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. This same problem is also common with the letter D and C etc. Registering for T-FLOW is free. To request a receipt, please have your card payment details available and click here. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. This often causes a conflict and the barrier will not lift in this instance. We aim to have normal service resumed as swiftly as possible. Account holders who live in the City Region also benefit from a further discount on their journeys. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Penalty surcharge 60, 350 per hour. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. No trains are running from the station. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. or You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Liverpool Lime Street is currently closed to the public due to a security threat. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Click here to find out more about T-FLOW and calculate how much you can save. Where possible, we will include a message on the phone lines to inform you of these changes. Please ensure you leave enough credit to cover any journeys that you need to make.
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